Shipping policy
Shipping Policy
Processing Time
Physical products are made to order. This means we do not hold inventory; your item is printed, embroidered, or crafted specifically for you.
Typical fulfillment time: 2 to 7 business days, depending on the product type and production partner (Printful, Printify, or other trusted fulfillment providers).
Orders with multiple items may ship separately if fulfilled by different partners or facilities.
Digital products
Digital products do not require physical shipping. Download access is sent by email when the digital file or link is ready. Check the product description for included files and usage terms. If you cannot access your download email or link, contact info@theherongroupllc.com with your order number.
Shipping Rates and Delivery Estimates
Free standard U.S. shipping is included for eligible products when stated on the product page. Other available shipping options and charges are shown at checkout.
For Canada and international destinations, available shipping options and charges are shown at checkout. If an expedited shipping option is available and selected, any applicable charge will be shown at checkout.
Estimated delivery after fulfillment:
Domestic (U.S.): 3 to 7 business days
Canada: 5 to 10 business days
International: 7 to 21 business days
Tracking information is sent automatically once your order ships. Actual delivery times may vary based on carrier operations, destination, and customs processing.
Fulfillment Partners
We work with print-on-demand and production partners, including Printful, Printify, and other selected fulfillment providers. The fulfillment provider and production facility may vary by product and destination. Orders containing multiple items may therefore arrive in separate shipments.
We select providers based on factors including product quality, reliability, available production geography, delivery performance, material requirements, and operational capacity. Products are produced and shipped by the applicable fulfillment partner. If an item arrives damaged, defective, misprinted, or different from what you ordered, contact us using the process below.
Customs, Duties, and Taxes
International orders may incur customs fees, import duties, or taxes once the shipment reaches your country. These charges are the customer's responsibility.
We cannot mark items as gifts or declare reduced values for customs purposes.
Order Tracking
Once your order ships, you will receive a tracking link by email.
If your order shows "Delivered" but you have not received it, contact your local carrier first. Then, email us if it cannot be located.
Damaged, defective or missing items
If your order arrives damaged, defective, misprinted or different from what you ordered, contact info@theherongroupllc.com as soon as possible and within 30 calendar days of delivery. Include your order number, a description of the issue and clear photos. See our Return and refund policy for the claim process and available remedies. This reporting window does not limit rights required by law.
If your estimated delivery date has passed and your order has not arrived, contact us promptly with your order number so we can investigate. The delivered-item defect window does not apply to an item you have not received.